What our customers need, and how we’re evolving to deliver it.

Built on insight. Driven by responsiveness.

We talk a lot about responsiveness at Catapult, and for good reason. It’s the thing our customers mention most. The thing that sets us apart. And the thing we’re building our future on.

But we don’t just assume we’re getting it right. We ask. Constantly.

Over the last year, we’ve spoken to dozens of customers across industries. From seafood to sauces to fresh produce, we’ve listened to what matters most to them. What frustrates them. What they wish more print partners would understand.

What we heard

• “We just need someone who can move fast and actually pick up the phone.”
• “If we make a change, we want to know it’s in motion, not buried in someone’s inbox.”
• “Our production windows are short. If the label doesn’t show up, everything stops.”
• “We can’t afford long-winded processes. We need simple. Clear. Direct.”

The pattern is clear: service is broken in this industry. Responsiveness is talked about, but rarely delivered.

Catapult is different. Because we’ve built our model around what customers actually need:

• Pace: Not just in production, but in quotes, answers, artwork, approvals.
• Clarity: So no one’s chasing updates or wondering what’s next.
• Ownership: A team that leans in and gets it done.

And when we fall short, we own it, fix it, and learn from it.

Where we’re going next

We’re not standing still. Our customers told us how we could improve and we’re acting on it.

• New tools to provide real-time visibility across the entire job lifecycle.
• More support and faster response windows.
• Streamlined communication that removes unnecessary handoffs.
• Smart automation to speed up the repetitive stuff and let our team focus on service.

It’s all part of a bigger shift. Not just to be fast, but to be proactively helpful. To anticipate needs. To remove blockers before they appear. And to stay one step ahead.

Why it matters

Because our customers aren’t just choosing a print provider. They’re choosing a partner that helps them move at pace. Hit deadlines. Keep production lines running. And stay ahead in their own markets.

When we respond well, they succeed. When we move fast, they can move fast. When we care, they notice.

And that’s what we’re doubling down on.

A new era of Catapult is coming—built around the same customer-first mindset, but elevated across every moment that matters.

We’re turning responsiveness from a strength into a superpower. And we’re just getting started.